Privacy Policy

 

Introduction to our Privacy Policy

At Termi Home & Commercial, we know that you care how your personal information is handled and we appreciate your trust that we will do so carefully and sensibly and in complying with Federal and State legislation.

TMA Corporation Pty Ltd (and its related entities) respects and upholds everyone’s right to privacy protection under the Privacy Act 1988 (Privacy Act) and any similar state or territory legislation applicable to TMA’s operations.

If applicable, TMA also controls and processes data in accordance with the principles set out in the General Data Protection Regulation (GDPR).

This policy describes how TMA manage any personal information that it (and its related entities) may collect and hold.
 

What kinds of personal information about me does TMA collect and hold?

TMA may collect and hold the following kinds of personal information: –

• Name, address, telephone number and email address.
• Transaction details associated with purchases from TMA including credit card details.
• Any information provided to TMA through loyalty programs or customer surveys.
• Details of TMA’s website use, including server address, domain name, type of browser, date and time of visits and pages accessed.
• Any additional information provided to TMA, its related entities and/or its service and/or support providers.

TMA websites may from time-to-time use cookies to analyse traffic that assist TMA to provide a better website experience. Cookies are small files used to identify a user and store details about their activity on a website. Visitors can choose to reject cookies by changing browser settings, however, this may prevent the visitor from taking full advantage of the website. In addition, cookies may be used to serve relevant advertisement to website visitors through third party services such as Google Ads.

TMA will require the consent of a parent or guardian for users under 16 years of age before provided personal information is accepted via any TMA operated website
 

How does TMA collect and hold personal information about me?

TMA may collect personal information when goods and services are purchased from TMA, or when contact with TMA as an enquiry, with an employment application or agreement, supplier, franchisee, or licence application, through TMA’s website or social media platforms, when entering a competition or other promotion, when joining a loyalty program, joining TMA’s mailing list, completion of a customer survey or when there are similar dealings with TMA.

TMA may collect information about anyone regarding use of any TMA operated website. This is collected using cookies or similar technologies when you access any TMA website. TMA may collect information about the type of device – used to access the website, the operating system and version used, IP address, browser type, and the pages view any TMA website, and what interactions were conducted with the content.

TMA may hold personal information electronically and in hard copy records.

TMA takes all steps as are reasonable in the circumstances to destroy or de-identify personal information that it no longer needs and is not required by law to retain.

TMA takes all steps as are reasonable in the circumstances and uses all reasonable physical, administrative, and technical safeguards to protect personal information that it holds from misuse, interference, and loss and from unauthorised access, use, modification, and disclosure.

Without limitation, we may use data encryption and third-party suppliers to protect personal information from unauthorised access, use and disclosure.
 

TMA may hold personal information about you electronically and in hard copy records.

TMA takes all steps as are reasonable in the circumstances to destroy or de-identify personal information that it no longer needs and is not required by law to retain.

TMA takes all steps as are reasonable in the circumstances and uses all reasonable physical, administrative and technical safeguards to protect personal information that it holds from misuse, interference and loss and from unauthorised access, use, modification and disclosure. Without limitation, we may use data encryption and third-party suppliers to protect personal information from unauthorised access, use and disclosure.
 

For what purposes does TMA collect, hold, use and disclose personal information about me?

TMA may collect, hold, use, and disclose personal information for the following purposes: –

• To assist in providing goods and services.
• To communicate promotional offers and special events.
• For TMA’s internal administrative, marketing, planning, product development and research requirements.
• To assist with any calls, made to TMA.
• For any purpose made known at the time of collection of personal information.
• To personalise the website or social media experience, such as recording preferences and settings, and to collect statistics to help us improve and further develop TMA’s website, products, and services.

TMA will only use personal information for the purposes for which we have consent. TMA will not disclose personal information to any person except on a confidential basis to agents, advisers, and suppliers that TMA uses in the ordinary operation of TMA’s business, such as for data processing, printing, or mailing or as required by law.

If a person elects not to provide personal information to TMA, TMA may not be able to provide the goods and services required, respond to requests, manage, or administer the goods or services, personalise experiences with TMA or verify identity.

Everyone has the right not to be subject to a decision by TMA made solely by automated processing. TMA may use automated processing (including profiling) but does not make decisions based on any automated processing only.

A person may opt out of receiving any communications from TMA (other than as required for the operation of TMA’s business, e.g., regarding payment of your account) by unsubscribing from email newsletters, electronic direct mail (eDM’s) or unfollowing social media platforms.

Anyone may refuse the use of cookies by selecting the appropriate settings on their browser. However, please note that if cookies are disabled, we may not be able to provide the full functionality of any TMA’s websites.

If personal information of another person is provided to TMA, then the provider must ensure that that person whose personal information is being provided has read and understood this policy and separately consents to that personal information being collected and held by TMA.

TMA will hold personal information for as long as it is necessary to fulfil the purpose for which it is collected and held and to comply with applicable laws, legal obligations, maintain accurate financial and other records, resolve disputes, and enforce TMA’s agreements. When it is no longer necessary to hold personal information, TMA may erase such personal information.
 

How can I access and/or seek the correction of personal information about me that TMA holds?

Anyone may request access to personal information TMA holds about them by writing to TMA at the registered business address.  Where TMA holds information that is entitled to be accessed, TMA will endeavour to provide the person making the request with a suitable range of choices as to how to access that information (e.g., emailing or mailing).

If someone believes that the personal information TMA holds about them is incorrect, incomplete, out of date, irrelevant, misleading, or inaccurate, then they may request TMA correct it.  If TMA is satisfied that the information requires correction, it will take such steps (if any) as are reasonable in the circumstances to correct such information having regard to the purpose for which the information is held. If requested, TMA will also notify any other entity that TMA has disclosed that information to, that the information has been corrected.  If TMA refuses to correct the information as requested, then TMA will give a written notice which sets out the reasons for the refusal (except to the extent that it would be unreasonable to do so), the mechanisms available to complain about the refusal, and any other matter prescribed by the Privacy Act.

If the GDPR applies, the person making the request may also, within the limitations of legal and regulatory requirements: –

• Request TMA to erase personal information TMA holds about you or request that further processing of your personal information is restricted or suspended. In some instances, this may mean TMA cannot provide goods or services to you.
• Request that TMA forward your personal information to a third party.
• Withdraw your consent to TMA using your personal information.
• Object to your personal information being used direct marketing.

 

How can someone complain about a breach of the Privacy Act and how will TMA deal with such a complaint?

If a person considers that TMA has breached the Privacy Act, they may complain to TMA by writing to TMA at their business address within 6 months of the date of the alleged breach.

The complaint must specify full details of the alleged breach. TMA will investigate the complaint and advise in writing the outcome of the investigation within 60 days of receipt of the complaint.

If TMA has breached the Privacy Act, it will endeavour to rectify the breach in an appropriate manner.

If someone believes TMA has failed to adequately respond to their complaint, they may be entitled to lodge a complaint with the data protection authority in your country (if one exists) or a relevant supervisory authority such as the Office of the Australian Information Commissioner by calling 1300 363 992 or by writing to GPO Box 5218, Sydney NSW 2001 or enquiries@oaic.gov.au.

 

Is TMA likely to disclose personal information about me to overseas recipients?

TMA may disclose personal information about someone to overseas recipients [for e.g., data storage/processing/marketing].  It is not practicable to specify the countries those overseas recipients are likely to be located. The countries in which overseas recipients are located may not have the same privacy or data protection laws as the country in which the person initially provided the information. The same level of protection may not be provided.

Before TMA discloses personal information to an overseas recipient, TMA will take reasonable steps to ensure that the overseas recipient does not breach the Privacy Act or any applicable laws and regulations and ensure that TMA has a contract with the overseas recipient, such as a third-party service provider, which complies with the relevant privacy or data protection laws.

Where personal information is collected within the European Economic Area (EEA), it will only be transferred outside of the EEA where an adequate level of protection for rights as a data subject can be ensured, and where the transfer is otherwise in accordance with relevant data protection laws.

TMA will take steps to ensure that personal information will be protected to the same level required under and in accordance with current legally recognised data transfer mechanisms, such as where the country has been deemed adequate by the European Commission (EC), where a valid Privacy Shield certification exists in the case of a data transfer to a Privacy Shield certified US recipient, or by adopting appropriate EC approved standard contractual clauses.
 

Miscellaneous

In this policy “personal information” has the same meaning as under the Privacy Act.

• References to TMA are to TMA Corporation Pty Ltd (ACN 009 452 475) and its related entities.
• Any questions or complaints about this policy or the management of any personal information about you by TMA should be made in writing to the address below. TMA’s contact details are:

TMA Corporation Pty Ltd
PO Box 2466, Malaga, WA 6944
Phone: 08 92493868
Email: thcinfo@termihc.com.au

• This policy represents TMA’s policy as of July 12, 2023.
• TMA may change or update this policy from time to time.